At London hair & Cosmetic, we strive to provide the best shopping experience for our customers. Your satisfaction is our top priority. Please read our refund and return policy carefully to understand your rights and our procedures.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • The item(s) must be unused and in the same condition that you received them.
  • The item(s) must be in the original packaging, with all tags and labels attached.
  • The return request must be made within 30 days of the purchase date.

2. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including:

  • Opened or used cosmetics and skincare products.
  • Products marked as final sale.
  • Gift cards.

3. Order Cancellation

Customers must cancel their orders within 14 days of purchase. If you do not cancel your order within this period, the refund will not be processed.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@londonhairandcosmetics.co.uk with your order number, the item(s) you wish to return, and the reason for the return.
  2. Approval: Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item(s) back.
  3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be processed to your original method of payment within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@londonhairandcosmetics.co.uk with your order number and details of the issue.

7. Sale Items

Only regular priced items may be refunded. Sale items are not eligible for a refund.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@londonhairandcosmetics.co.uk with your order number, a description of the issue, and photos of the damage. We will arrange for a replacement or a refund.

9. Contact Information

For any questions or concerns regarding our refund and return policy, please contact us at:
info@londonhairandcosmetics.co.uk

Thank you for shopping with onelexbeauty.com. We appreciate your business and are committed to providing you with the highest quality products and customer service.